Updated: 06 April 2020, 18:10

The wellbeing, health and safety of our students, staff and communities remain our top priority.

The UK Government is closely monitoring the Covid-19 situation and is taking action, in the UK and overseas.

We understand how important it is to continue to provide our students, partners and representatives with the best possible service for as long as possible and have taken extensive precautionary and preventative measures throughout our community. We will continue to update this page as we receive further guidance from Public Health England (PHE) regarding the situation in the UK.

Here is where you can find the latest information on what steps QA are taking and any changes to our operations and/or teaching delivery within Higher Education.

More information on the wider QA group

For applicants and offer holders

If you are an applicant or offer holder, you can find more information on the following pages:

London Metropolitan University Centres

Middlesex University Centres

Northumbria University

Solent University

Ulster University

University of Roehampton


We are in the process of moving all of our current students to online teaching delivery. A guide has been sent to your university email account with information on how to access support during this period.


For students studying at the following locations:

  • Middlesex Street
  • Rosebery Avenue
  • Tabernacle Street
  • Birmingham
  • Manchester

Given the evolving nature of the situation and as a precautionary measure, face-to-face delivery has been suspended from the end of Saturday 21 March with online delivery starting in the week commencing the Monday 23 March.


We are aiming to mirror your current timetable via online delivery. We are working to provide access to your learning from a range of devices including laptops, tablets and smartphones.


Actions you need to take for online teaching:

  • Ensure you can access your university emails where key information about how to access your online learning will be sent (note this cannot be sent to your personal email)
  • Please follow the guides we will share with you and familiarise yourself with access to Office 365 should you need to use this whilst working away from campus – you can find information on setting up Office365 here
  • It is important to remember that attendance and engagement will continue to be monitored throughout the period that teaching is delivered online rather than face-to-face, details of how we will do this, as well as further information about the move to online teaching, have been shared with you

We have emailed students with a useful guide to help support your online studies and provide details of all changes to how you can access teaching and support services whilst we are unable to teach you face-to-face – this has been sent to your university email and will also be available on this page.


To help you transition to online learning we are using some of your timetable sessions in the first week to help familiarise you with how the technology works, how best to use it and what to do if you have problems. Please refer to the guide which we have sent you, as these explain where to get help if you need it.


Please continue to check your emails.


For pathway students studying at university main campuses

For pathway students studying at the main campus for Northumbria University, Solent University or the University of Roehampton, teaching is now being delivered online. Please check the relevant university’s Coronavirus webpage for the most up to date information.


Our teaching locations

We will update our list of key sites below with a status to make it easy for your keep up to date with any changes.


Middlesex Street Closed until further notice Guidance for Northumbria University London Campus
Rosebery Avenue Closed until further notice for Higher Education students Please continue to check your university emails
Tabernacle Street Closed from 5pm on Saturday 21 March until further notice for Higher Education students Please continue to check your university emails
University of Roehampton main campus Essential services open only – please check guidance for full information on closures Guidance from the University of Roehampton



Centre City Closed from 5pm on Saturday 21 March until further notice for Higher Education students – please continue to check your university emails



St James’ Building Closed from 5pm on Saturday 21 March until further notice for Higher Education students – please continue to check your university emails



Northumbria University main campus Closed – please check guidance for full information on closures Guidance from Northumbria University



Solent University main campus Closed – please check guidance for full information on closures Guidance from Solent University


Advice and guidance

  • Public Health England website – updated at 2pm daily with risk levels and advice for returning travellers
  • NHS website – for questions about the virus and how to avoid catching and spreading germs


One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.

Our team have been working hard to make sure we have all of the systems in place to support you on your return.

Due to the current restrictions on movement and social distancing, our buildings are currently closed and will need to remain closed in line with government guidance. You will however be able to re-enrol online, and we will start delivering your next semester of teaching online to ensure your progress in your studies is not affected. Once government restrictions are eased, we will transition you back to face-to-face learning as soon as practical, and our buildings will be reopened as quickly as possible.

Please continue to check your university email for updates from us regarding re-enrolment and teaching delivery methods.

For all Student Finance England funded students:

Will tuition fee and maintenance loans be processed and paid as normal?
Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.

Will my tuition fee allocation change as a result in my programme moving to online learning?
Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.

We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays to assessing applications.

If you are having difficulty in contacting Student Finance England and you have questions regarding your application please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com

Please refer to the information further up this page for details of site openings. Any changes to opening will be updated on this page.

We are following guidance issued by the government and Public Health England. As the situation develops we will continue to update this page and notify anyone affected by changes.

Our campuses are now temporarily closed in line with the guidance from the UK Government.

If we identify an increased risk to our community or have to make a change to the way we operate, we will let you know.

We have set up a number of task groups to help develop and manage our response to Covid-19. These groups are meeting on a frequent basis to discuss developments, monitor our response and implement further precautionary and preventative measures as necessary.

We also continue to work closely with our partner universities on any actions or responses required for our students and staff based on main campuses, as well as planning teaching delivery.

If you have specific health concerns regarding Covid-19, please check the NHS Coronavirus page and follow the guidance regarding whether to contact the NHS on 111.

If you are a student studying with us or one of our partners, please contact us using the following details so we can ensure the right support is in place for you.


If you are a member of staff, please inform your line manager who will ensure the right support is in place for you.

More information about who needs to self-isolate is available on the NHS website.

If you are planning on travelling outside the UK, the FCO website has advice regarding any necessary precautions you may need to take. You can check the FCO advice regarding coronavirus.

The UK Government has published new guidance on immigration provisions made by the Home Office for individuals in the UK who are facing uncertainty in relation to their UK visa. The guidance states that most people in the UK whose immigration status is affected by the coronavirus outbreak will get an automatic extension of their visa until 31 March 2020.

We will inform you if there are any further government updates.

There is also a Coronavirus Immigration Helpline:

Call: 0800 678 1767 Monday to Friday, 9am to 5pm GMT

Email: CIH@homeoffice.gov.uk

The Department for Education has launched a helpline which is available for higher education staff, students and parents.

Call: 0800 046 8687

Email: DfE.coronavirushelpline@education.gov.uk

Opening hours: 8am to 6pm GMT (Mon – Fri)

The Home Office has set up a helpline for international higher education staff and students for any immigration queries related to coronavirus, including questions about urgent, compelling, compassionate cases where a Chinese national or other visa national based in China needs to travel to the UK.

Please be aware that this helpline can only speak to the visa holder or applicant about individual cases. If a third party wishes to speak on their behalf, they must have the visa holder’s permission.

Call: 0800 678 1767 Monday to Friday, 9am to 5pm GMT

Email: CIH@homeoffice.gov.uk

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