Updated: 22 September 2020, 14:32

The wellbeing, health and safety of our students, staff and communities remain our top priority.

The UK Government is closely monitoring the Covid-19 situation and is taking action, in the UK and overseas.

We understand how important it is to continue to provide our students, partners and representatives with the best possible service for as long as possible and have taken extensive precautionary and preventative measures throughout our community. We will continue to update this page as we receive further guidance from Public Health England (PHE) regarding the situation in the UK.

Here is where you can find the latest information on what steps QA are taking and any changes to our operations and/or teaching delivery within Higher Education.

More information on the wider QA group

For applicants and offer holders

If you are an applicant or offer holder, you can find more information on the following pages:

London Metropolitan University Centres

Middlesex University Centres

Northumbria University

Solent University

Ulster University

University of Roehampton

 

CURRENT STUDENTS

To help protect your health and the health of our staff we have taken the decision to continue delivering teaching live online. This also means that whatever may happen this autumn we are then in a position to ensure continuity of your education. Our plan is to supplement the live online tuition with opportunities to take part in optional face-to-face support sessions on campus. You can find more information about our return to campus in the guide further down this page.

 

For students studying at the following locations:

  • Middlesex Street
  • Rosebery Avenue
  • Birmingham
  • Manchester

Actions you need to take for online teaching:

  • Please continue to check your university emails as this is where key information about how to access your online learning is sent
  • Please follow the guides we share with you
  • It is important to remember that attendance and engagement will continue to be monitored throughout the period that teaching is delivered online rather than face-to-face

We have emailed students with a useful guide to help support your online studies and provide details of all changes to how you can access teaching and support services whilst we are unable to teach you face-to-face – this has been sent to your university email and will also be available on this page.

 

Please continue to check your emails.

 

Our teaching locations

We will update our list of key sites below with a status to make it easy for your keep up to date with any changes.

We are currently working on our plans to reopen our buildings.

We are intending to reopen a number of our teaching sites from 28 September 2020 for students to access scheduled teaching sessions and to use study facilities.

To help us manage capacity within our teaching sites, and to support NHS Test and Trace, you will be asked to check in to the campus using a QR code on arrival. We will also ask you to check out when leaving.

Read our guide about returning to campus here

London

LONDON TEACHING SITES STATUS MORE INFORMATION
Middlesex Street Planned to reopen from 28 September 2020 We intend for you to be able to access the campus for scheduled teaching sessions, and to use the study facilities – you must book a place before arriving on campus.

Guidance for Northumbria University London Campus

Rosebery Avenue Planned to reopen from 28 September 2020 We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities – you must book a place before arriving on campus.

Please continue to check your university emails

University of Roehampton main campus Essential services open only – please check guidance for full information on closures Guidance from the University of Roehampton

 

Birmingham

BIRMINGHAM TEACHING SITES STATUS
Centre City Planned to reopen for Higher Education students from 28 September 2020.

We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities – you must book a place before arriving on campus.

Please continue to check your university emails for more information and guidance.

 

Manchester

MANCHESTER TEACHING SITES STATUS
St James’ Building Planned to reopen for Higher Education students from 28 September 2020.

We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities – you must book a place before arriving on campus.

Please continue to check your university emails for more information and guidance.

 

Newcastle

NEWCASTLE TEACHING SITES STATUS MORE INFORMATION
Northumbria University main campus Closed – please check guidance for full information on closures Guidance from Northumbria University

 

Southampton

SOUTHAMPTON TEACHING SITES STATUS MORE INFORMATION
Solent University main campus Closed – please check guidance for full information on closures Guidance from Solent University

 

Advice and guidance

  • Public Health England website – updated at 2pm daily with risk levels and advice for returning travellers
  • NHS website – for questions about the virus and how to avoid catching and spreading germs

Yes.

One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.

Our team have been working hard to make sure we have all of the systems in place to support you on your return.

We are currently working closely with our university partners on our re-opening plans. We will continue to keep you informed of our plans and what they mean for your studies.

Our focus is to provide a safe and welcoming environment for students studying with us.

As enrolment draws closer, you will receive enrolment instructions from us via email – please continue to check your emails and student portal. Enrolment for September and October will be online.

Core delivery of your programme will continue online. However we plan to offer some opportunities to engage in some small group face-to-face teaching, consistent with any social distancing measures that may be in place, in addition to online live classes. We will continue to review these measures with a view to transition your course to face-to-face classroom tuition as soon as practical, following Government guidance throughout.

Alongside all online learning platforms and resources, you will also continue to have access to all of our support teams, including the ACE Team, Careers and Welfare, either online or on-campus, as you progress through your studies with us.

Please continue to check your university email for updates from us regarding re-enrolment and teaching delivery methods.

For those re-enrolling in Autumn 2020 to progress on to the next stage of their programme, we have been working on plans to ensure you can still access as much support as possible, online and on-campus, following social distancing rules and Government guidance.

Our plans include:

  • Some on campus teaching opportunities where possible and it is safe and practical, taking in to consideration any social distancing rules
  • Core delivery of your course will continue through live online classes, with the opportunity to supplement these with face-to-face teaching where possible
  • Opportunities for students to interact with teachers and fellow students, either online or face-to-face where possible
  • Our academics will use a range of virtual teaching tools to deliver engaging and challenging online learning and teaching
  • Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7, via your mobile, laptop or computer
  • Access to all of our support services either online or on-campus allowing you to access library materials and resources, study advice from our ACE team, careers support, and pastoral support from our Welfare team

Please continue to check your emails as we will continue to send you information regarding your teaching via email.

We will continue to review these measures with a view to transition your course to face-to-face classroom tuition as soon as practical, following Government guidance throughout.

You will be aware that we have had to make a number of changes to the way that your course operates as a result of the Coronavirus (COVID-19) pandemic. This includes moving to a blended model where some teaching is delivered on campus and some is delivered online, providing alternative assessments and changes to other aspects of the student experience such as the social spaces that will be open. We are aiming to offer a learning experience that is equivalent to the experience we offered before the pandemic.

When you come to enrol/re-enrol for the 2020/21 academic year, we will ask you to confirm that you understand the changes that have been communicated to you in this and other emails sent by us over the summer. We will also ask you to accept the changes as changes to your contract with the University. If you are not happy to accept the changes in this way, you have the option of cancelling or withdrawing from the University, transferring to another institution or deferring your studies to the 2021-22 academic year. If you would like to discuss any of these options in more detail, please contact:

Prospective students: home.admissions@qa.com
Current students: your programme convener/leader

Recognising that some or all of your study will be online you will need to access the University’s resources via internet.

As such you should have:

  • Access to a computer (desktop/laptop) that is less than 5 years old
  • Speakers/headphones/earbuds for listening to audio or video presentations
  • A webcam – lots of laptops will have these inbuilt
  • A stable internet connection

Our online sessions can be accessed via smart phone, but it is recommended that you have access to a laptop or a PC for ease of use, joining class discussions and completing assessments. If you have any queries or concerns around the equipment you plan to use, please do not hesitate to contact our very helpful ACE Team for advice via email at: ACELDN@qa.com.

You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.

From 8 June 2020, the UK Government implemented new rules for those arriving in the UK from overseas. These are for both residents and visitors to the UK and include 14-days’ self-isolation on arrival for those travelling from many countries. Further details, including a list of any countries exempt from the 14 days’ self-isolation rules, together with guidance on how to travel safely from the airport, are available at: www.gov.uk/uk-border-control

Yes. If you would like help finding, booking, and organising accommodation for your studies, the QA Accommodation Service is here to help. Complete your details using an online form here and one of the team will contact you to discuss your options.

For all Student Finance England funded students:

Will tuition fee and maintenance loans be processed and paid as normal?
Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.

Will my tuition fee allocation change as a result in my programme moving to online learning?
Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.

We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays to assessing applications.

If you are having difficulty in contacting Student Finance England and you have questions regarding your application please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com

Please refer to the information further up this page for details of site openings. Any changes to opening will be updated on this page.

We continue to be guided by Government and sector advice in all our planning and are undertaking risk assessments of each of our teaching locations.

Our priorities remain to ensure the health, wellbeing and safety of our students, staff and communities, and to ensure access to learning so you are able to continue your journey to graduation and your future career goals.

If we identify an increased risk to our community or have to make a change to the way we operate, we will let you know.

We have set up a number of task groups to help develop and manage our response to Covid-19. These groups are meeting on a frequent basis to discuss developments, monitor our response and implement further precautionary and preventative measures as necessary.

Our focus is on making sure we can provide a safe and welcoming environment in our teaching centres. As such, we are implementing a number of measures in our buildings for when they reopen for you. We are planning:

  • Limiting the number of students on campus at any one time
  • Ensuring enhanced cleaning regimes are followed with key areas deep-cleaned at the end of each day
  • Displaying Covid-19 safety and awareness signage through our buildings, highlighting stair access routes
  • Installing sanitiser stations in receptions, breakout spaces and classrooms
  • Implementing carefully managed walking routes including one-way navigation where possible
  • Offering online and telephone appointments with each of our support services, so you can still access all of our support teams when you’re not in our centres

We also continue to work closely with our partner universities on any actions or responses required for our students and staff based on main campuses, as well as planning teaching delivery.

If you have specific health concerns regarding Covid-19, please check the NHS Coronavirus page and follow the guidance regarding whether to contact the NHS on 111.

If you are a student studying with us or one of our partners, please contact us using the following details so we can ensure the right support is in place for you.

 

If you are a member of staff, please inform your line manager who will ensure the right support is in place for you.

More information about who needs to self-isolate is available on the NHS website.

If you are planning on travelling outside the UK, the FCO website has advice regarding any necessary precautions you may need to take. You can check the FCO advice regarding coronavirus.

The Department for Education has launched a helpline which is available for higher education staff, students and parents.

Call: 0800 046 8687

Email: DfE.coronavirushelpline@education.gov.uk

Opening hours: 8am to 6pm GMT (Mon – Fri)

The Home Office has set up a helpline for international higher education staff and students for any immigration queries related to coronavirus, including questions about urgent, compelling, compassionate cases where a Chinese national or other visa national based in China needs to travel to the UK.

Please be aware that this helpline can only speak to the visa holder or applicant about individual cases. If a third party wishes to speak on their behalf, they must have the visa holder’s permission.

Call: 0800 678 1767 Monday to Friday, 9am to 5pm GMT

Email: CIH@homeoffice.gov.uk

If you are a member of QA staff, you must use the online booking system to book a desk, a minimum of 24 hours in advance. Please use the links below to access our location specific service pages.

These links are only to be used for staff members:

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