Our Complaints Procedure is in place for any prospective or current student/learner to complain about any service QA Higher Education provides.

We anticipate the vast majority of complaints to be resolved informally. The Senior Management Team has overall responsibility for complaints.

There is also a dedicated mailbox for complaints, QAHE.Complaints@qa.com, which students can contact for further guidance.

OIA – Office of the Independent Adjudicator for Higher Education

QA Higher Education is a member of the OIA’s Complaints Scheme. If you are not happy with the outcome of your complaint with us, you may be able to ask the OIA to review your case. Please visit the OIA website for further information.

OIA Annual Statements

Each year the OIA publish an Annual Statement for every member. This shows the member’s handling of complaints and appeals in that year. You can view QA Higher Education’s previous Annual Statements below:

Please visit the OIA Annual Statements page for more information.

Partner universities

For students enrolled at one of our partner universities, there is an option to make a complaint through the awarding university’s complaints procedure. Further information on their procedures can be found in the student handbook for the particular programme of study.

British Accreditation Council

QA Higher Education is accredited by the British Accreditation Council (BAC). If you have a complaint you may be able to ask the BAC to assist you with resolving this. The procedure can be found at BAC Complaints Procedure.

For further guidance on the QA Higher Education Complaints Procedure please contact QAHE.Complaints@qa.com.