Updated: 19 November 2020

This content is for students studying with:

  • London Metropolitan University Centres
  • Middlesex University Centres
  • University of Roehampton Centres

To help protect your health and the health of our staff we have taken the decision to continue delivering teaching online. This also means that whatever may happen this autumn we are then in a position to ensure continuity of your education. Our plan is to supplement live online tuition with opportunities to take part in optional face-to-face support sessions on campus.

You can find more information about our return to campus in this guide.

New National Restrictions in England

From 00:01am on Thursday 5 November 2020, new National Restrictions have come in to force in England to control the spread of Coronavirus.

The new measures will apply nationally for 4 weeks up to Wednesday 2 December.

Schools, colleges and universities remain open.

As an education provider, QA Higher Education remains open.

Working closely with our partner universities, our teams are working around the clock to ensure our students and learners, new and returning, continue to be able to access their studies. Providing safe and welcoming study environments in each of our centres.

We’re here to support each and every one of our student and learners on their journeys to graduation and achieving their learning goals and future career aspirations.

December and the student travel window

The Department for Education has now published guidance on student travel and plans for the end of term. This is to ensure that those of you in the UK are able to travel safely for the festive period after the end of the current national restrictions which are in place until 2nd December 2020, minimising the risk of transmitting coronavirus.

You can find out more information in the FAQs further down this page.

For students studying at the following locations:

  • Rosebery Avenue, London
  • Centre City, Birmingham
  • Saint James Buildings, Manchester

Actions you need to take:

  • Please continue to check your university emails as this is where key information about how to access your online learning and face-to-face workshop booking opportunities are sent
  • Please follow the guides we share with you
  • It is important to remember that attendance and engagement will continue to be monitored throughout the period that teaching is delivered online rather than face-to-face


You should have received a copy of our useful guide to help support your online studies and providing details of all changes to how you can access teaching and support services whilst we are unable to teach you face-to-face – this has been sent to your university email and is available to download here too.


If you are a Degree Apprenticeship learner, you can find additional resources including a guide supporting you with online learning available on this page.


Please continue to check your emails.


Our teaching locations

We will update our list of key sites below with a status to make it easy for your keep up to date with any changes.

Where relevant, you will find links to our booking portals by the locations in the table below. You can use these links to book private study spaces, or appointments (in-person or virtual) with our support teams.

To help us manage capacity within our teaching sites, and to support NHS Test and Trace, you will be asked to check in to the campus using a QR code on arrival. We will also ask you to check out when leaving.

If you have the NHS COVID-19 app, you will also be able to scan NHS Test and Trace QR codes at each location.

Read our guide about returning to campus here


Middlesex Street Open We intend for you to be able to access the campus for scheduled teaching sessions, and to use the study facilities – you must book a place before arriving on campus. Book here.

Guidance for Northumbria University London Campus

Rosebery Avenue Open with reduced hours We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities – you must book a place before arriving on campus. Book here.

Please continue to check your university emails

University of Roehampton main campus Please check guidance for full information on campus status Guidance from the University of Roehampton



Centre City Open with reduced opening hours.

We intend for you to be able to access the campus for scheduled teaching sessions and to use the study facilities – you must book a place before arriving on campus. Book here.

Please continue to check your university emails for more information and guidance.



St James’ Building Open for Higher Education students for scheduled teaching only. Virtual support appointments remain available.

We intend for you to be able to access the campus for scheduled teaching sessions  – you must book a place before arriving on campus.

Please continue to check your university emails for more information and guidance.



Northumbria University main campus Please check guidance for full information on campus status Guidance from Northumbria University



Solent University main campus Please check guidance for full information on campus status Guidance from Solent University

We ask that you continue to all follow the current national restrictions in place until 2nd December.

The government’s intention is that those of you in the UK planning on travelling home, or to visit family are then able to do so during a ‘student travel window’ between 3rd – 9th December 2020.

Following the end of the national restrictions on 2nd December, you should continue to follow all national and local public health guidance.

You should have received an email from us to your university email address asking you to complete a short survey regarding your travel plans over the break. Please complete this so we can make sure we are able to provide you with any required support.

We will return to online only teaching from the 3rd December 2020. This means that those of you planning to stay with family or friends over the festive period in the UK, will not be required to come in to our campuses for the remainder of 2020. You will still be expected to join your scheduled live online teaching sessions. Therefore, if you do intend to travel to another location during the student travel window, please ensure that you will still be able to access your learning. If you have any questions, or are unsure, please contact Student Services.

We intend to re-introduce face-to-face workshop opportunities for your course when we return in January 2021.

We will continue to make sure you have all the support available to you.

Our Rosebery Avenue, Birmingham and Manchester Centres will remain open until 9th December and you will continue to be able to book face-to-face appointments with our support teams until this point. They will continue to be available for virtual and phone appointments during this time too.

You can continue to book appointments through the online booking portal here.

If you are planning to travel, please continue to follow the Coronavirus safer travel guidance for passengers.


  • You must wear a face covering , unless you are exempt
  • Keep your distance from people from other households when travelling, where possible – this includes avoiding car sharing with other households (or outside your support bubble) if possible
  • Regularly wash your hands, or use hand sanitiser
  • Try to avoid busier routes or times, if you can
  • Book any transport in advance wherever possible
  • If possible, download the NHS COVID-19 app on to your smartphone, and check in using the NHS QR codes at venues or locations you visit

If you are planning to travel outside the UK, it’s important that you check any restrictions there may be on entry to the country you are travelling to – there may be a requirement for you to self-isolate on arrival there.

Please also continue to monitor the UK travel advice regarding your return to the UK, paying close attention to whether there will be a requirement for you to self-isolate on your arrival back in the UK.

If you are travelling to the EU, please also make sure that you have consulted the relevant guidance regarding the UK and EU transition.

Your teaching will remain online until the end of term. We also want to make sure that we continue to support any of our students who are not planning on travelling over the festive period. If you are worried or think you might need someone to talk to, please contact our Welfare Team and we will make sure you have all the right support in place.

If you develop any symptoms, at any point, of coronavirus (a high temperature, a new consistent cough, a change to/loss of your sense of taste/smell), you must self-isolate immediately and arrange for coronavirus test. You can find out more information on this page, including the links for booking a test.

Please notify us if you develop symptoms, test positive for coronavirus, or are instructed to self-isolate and we will make sure you have all the right support.

When you return to your studies in January, core teaching for your course will continue to be delivered online. We intend for this to continue to be alongside supplementary optional face-to-face workshops that you will be able to book online. The details for these workshops will be emailed to you so please continue to check your university emails, we don’t want you to miss out!

We continue to be guided by Government and sector advice in all our planning and are undertaking risk assessments of each of our teaching locations.

Our priorities remain to ensure the health, wellbeing and safety of our students, staff and communities, and to ensure access to learning so you are able to continue your journey to graduation and your future career goals.

If we identify an increased risk to our community or have to make a change to the way we operate, we will let you know.

We have set up a number of task groups to help develop and manage our response to Covid-19. These groups are meeting on a frequent basis to discuss developments, monitor our response and implement further precautionary and preventative measures as necessary.

Our focus is on making sure we can provide a safe and welcoming environment in our teaching centres. As such, we are implementing a number of measures in our buildings for when they reopen for you. We are planning:

  • Limiting the number of students on campus at any one time
  • Ensuring enhanced cleaning regimes are followed with key areas deep-cleaned at the end of each day
  • Displaying Covid-19 safety and awareness signage through our buildings, highlighting stair access routes
  • Installing sanitiser stations in receptions, breakout spaces and classrooms
  • Implementing carefully managed walking routes including one-way navigation where possible
  • Offering online and telephone appointments with each of our support services, so you can still access all of our support teams when you’re not in our centres

We also continue to work closely with our partner universities on any actions or responses required for our students and staff based on main campuses, as well as planning teaching delivery.

You can read our Return to Campus Guide here for more information including details of face covering requirements, or if you are studying an undergraduate or postgraduate degree with us in London or Birmingham, you can book a place on campus here.

Please note that some of the content in the video above does not apply for our learners who are studying degree apprenticeships with us. Details regarding any updates to your teaching will be communicated directly to you.


One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.

Our team have been working hard to make sure we have all of the systems in place to support you on your return. We will continue to keep you informed of our plans and what they mean for your studies.

Our focus is to provide a safe and welcoming environment for students studying with us.

As enrolment draws closer, you will receive enrolment instructions from us via email – please continue to check your emails and student portal.

Core delivery of your programme will continue online. However we plan to offer some opportunities to engage in some small group face-to-face teaching, consistent with any social distancing measures that may be in place, in addition to online live classes. We will continue to review these measures with a view to transition your course to face-to-face classroom tuition as soon as practical, following Government guidance throughout.

Alongside all online learning platforms and resources, you will also continue to have access to all of our support teams, including the ACE Team, Careers and Welfare, either online or on-campus, as you progress through your studies with us.

Please continue to check your university email for updates from us regarding re-enrolment and teaching delivery methods.

For those re-enrolling in January 2021 to progress on to the next stage of their programme, we have been working on plans to ensure you can still access as much support as possible, online and on-campus, following social distancing rules and Government guidance.

Our plans include:

  • Some on campus teaching opportunities where possible and it is safe and practical, taking in to consideration any social distancing rules
  • Core delivery of your course will continue through live online classes, with the opportunity to supplement these with face-to-face teaching where possible
  • Opportunities for students to interact with teachers and fellow students, either online or face-to-face where possible
  • Our academics will use a range of virtual teaching tools to deliver engaging and challenging online learning and teaching
  • Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7, via your mobile, laptop or computer
  • Access to all of our support services either online or on-campus allowing you to access library materials and resources, study advice from our ACE team, careers support, and pastoral support from our Welfare team

Please continue to check your emails as we will continue to send you information regarding your teaching via email.

We will continue to review these measures with a view to transition your course to face-to-face classroom tuition as soon as practical, following Government guidance throughout.

You will be aware that we have had to make a number of changes to the way that your course operates as a result of the Coronavirus (COVID-19) pandemic. This includes moving to a blended model where some teaching is delivered on campus and some is delivered online, providing alternative assessments and changes to other aspects of the student experience such as the social spaces that will be open. We are aiming to offer a learning experience that is equivalent to the experience we offered before the pandemic.

When you come to enrol/re-enrol for the 2020/21 academic year, we will ask you to confirm that you understand the changes that have been communicated to you in this and other emails sent by us over the summer. We will also ask you to accept the changes as changes to your contract with the University. If you are not happy to accept the changes in this way, you have the option of cancelling or withdrawing from the University, transferring to another institution or deferring your studies to the 2021-22 academic year. If you would like to discuss any of these options in more detail, please contact your Programme Leader.

Recognising that some or all of your study will be online you will need to access the University’s resources via internet.

As such you should have:

  • Access to a computer (desktop/laptop) that is less than 5 years old
  • Speakers/headphones/earbuds for listening to audio or video presentations
  • A webcam – lots of laptops will have these inbuilt
  • A stable internet connection

Our online sessions can be accessed via smart phone, but it is recommended that you have access to a laptop or a PC for ease of use, joining class discussions and completing assessments. If you have any queries or concerns around the equipment you plan to use, please do not hesitate to contact our very helpful ACE Team for advice via email at: ACELDN@qa.com.

You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.

There are currently rules in place for those arriving in England, for both residents and visitors, which includes 14-days’ self-isolation on arrival for those travelling from many countries. Further details, including a list of any countries exempt from the 14 days’ self-isolation rules, together with guidance on how to travel safely from the airport, are available at: www.gov.uk/uk-border-control

If you are travelling to the UK to join us, please complete our online form with details of your travel plans as this will will allow us the opportunity to provide any additional advice, guidance and support before and upon your arrival to the UK.

Yes. If you would like help finding, booking, and organising accommodation for your studies, the QA Accommodation Service is here to help. Complete your details using an online form here and one of the team will contact you to discuss your options.

For all Student Finance England funded students:

Will tuition fee and maintenance loans be processed and paid as normal?
Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.

Will my tuition fee allocation change as a result in my programme moving to online learning?
Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.

We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays to assessing applications.

If you are having difficulty in contacting Student Finance England and you have questions regarding your application please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com

If you are a student studying with us or one of our partners, please complete our online notification form.

For Northumbria University London Campus students, please complete the online form following Northumbria’s Report.Record.Support process here.

More information about who needs to self-isolate is available on the NHS website.

If you are planning on travelling outside the UK, the FCO website has advice regarding any necessary precautions you may need to take. You can check the FCO advice regarding coronavirus.

We’re looking forward to welcoming you in to our campuses, and it’s important that we maintain a safe and welcoming environment for everyone to enjoy.

Therefore, we ask that you use our booking system depending on whether you are looking to book a study space or make an appointment with one of our support teams.

You can find all booking links here.

Once you are booked, you will receive a confirmation email.

For students, we recommend you read through our Return to Campus Guide before booking, for information about what to expect on your arrival.

Our Online Learning and Support Handbook has all the information on how to contact all of our support services throughout your studies, whether remotely, by phone, or on-campus.

Download a copy here

Yes! When you arrive, there are banners with QR codes for you to scan with your smartphone.

If you have any problems with the QR code, there are also website addresses on the banners that you can use as an alternative to scanning the QR code.

It is important that you check-in when you arrive (and out when you leave) to help us with any contact tracing requests from NHS Test and Trace, and to manage the capacity within the campuses.

You will also find NHS Test and Trace QR codes in the campus for those who have the NHS COVID-19 app.

We understand that you may be feeling worried, so we want to reassure you that our Student Welfare Team are available to make sure you feel supported and they, like all of our support services, are available via email, phone or for virtual appointments so you can still speak to them while you are self-isolating.

If you’ve been instructed to self-isolate, please complete our notification form so we can ensure you are supported.

You can find out more about the ways of accessing each of our support teams in the Online Learning and Support Handbook here.

The NHS Test and Trace service has been launched to ensure that Covid-19 tests are available for those who need, and to trace close recent contacts of anyone who tests positive who may be at risk of having Covid-19 and therefore may need to self-isolate.

You can find out more about the service here.

If you test positive for Covid-19, you will be contacted by the NHS Test and Trace Service and will be asked to share details of those people you have had close contact with.

You may be alerted by NHS Test and Trace if you have been in close contact with someone who has tested positive for Covid-19. This will usually be by text, email or phone call. They will give you guidance and instructions on what you need to do.

If you are a student, or a member of staff and you are asked to self-isolate – please notify is.

There is also a NHS COVID-19 app available for Apple and Android smartphones. This is free in England and Wales and includes a symptom checker, contact tracing, local area alerts and venue check-ins.

You can learn more about the app in the below video.

NHS Test and Trace will never:

  • Ask you to call a premium number
  • Ask you to make a payment of any kind or ask for bank details
  • Ask for your social media profiles
  • Ask for any passwords or PINs
  • Share any of your details with anyone identified as a contact
  • Ask you to download any software

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