Student Support

QA Higher Education’s Student Advice & Support Centre is the first point of contact for all student support enquiries. Students can contact the team in person, by phone or email to raise queries and seek support or guidance on various topics. The team will also be able to refer you to specialist teams for additional support & guidance.  

The ACE Team has years of experience providing academic guidance to our students and helping them achieve excellence in their course by developing skills including:

• Academic writing
• Citing and referencing
• Presentations
• Research skills
• Critical reading and writing
• Group work
• Time management
• Maths, Excel and computing

Book on to a workshop, a one-to-one appointment or access learning materials from your VLE.

When you’re not doing so great, one of the most powerful steps you can take is really rather simple: talk about it. Sometimes that can feel easier said than done – we feel like we’re burdening someone else with our problems, and we don’t want to come across as needy or like we don’t have our lives on track.

Our Student Welfare Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is. Take a look at the handy guides, book an appointment or gain access to the counselling and mental health services available.

The Compliance Team is dedicated to upholding Ulster University’s Student visa sponsor status with the UK Home Office, while offering essential support to international students. Collaborating closely with colleagues university-wide, the team offers comprehensive guidance and expertise on all UK Home Office-related matters, particularly those concerning students with a Student visa.

Moving away from home to attend university is a huge part of your student experience, especially if you are also moving to a new country. We understand that finding the right accommodation in a new city can be a daunting task. Our dedicated Accommodation Support Team are here to help you find your perfect place to live fitting within your budget and needs.

There are libraries at our Manchester, Birmingham and London (Rosebery Avenue) campuses. They are open Monday to Saturday. Here, you can study, get help, meet with librarians, and borrow textbooks, laptops and some other resources and equipment.

Students also have access to their university partner library.

The library portal contains your reading lists and guides. Various learning resources are available from libraries online 24/7.

Librarians can help with research planning, selecting relevant sources, and accessing them.

When you come to study with us, you receive in-depth advice and assistance with your career development. We understand that choosing a career path is a difficult challenge and we want you to achieve your ambitions and make the most out of your experiences.

Our Student Futures and Careers team offer a range of support to ensure you are exposed to the best possible options for work-experience and career opportunities. Many of our services can be tailored to suit your career path of choice.

We can help in the following ways:

• One-to-one Appointments: book at a time to suit you. Appointments can cover topics including career planning, CV writing, mock interviews, cover letter and application reviews and more.
• Career Development Resources: whilst you are studying with us, you will receive unlimited access to our online Careers Portal, full of helpful resources including employer videos and practice psychometric tests. We also put together a weekly newsletter, highlighting current job opportunities as well as on-campus workshops and events in your local area.
• Internship and Placement Service: Should you choose to, we will endeavour to help you to find appropriate work experience – both short-term and part-time. Paid work (subject to your visa restrictions) can be a great way to fund your studies and graduate without significant debt, but even volunteering has a positive effect on your CV and your employability.

Available to students of London Metropolitan University and Solent University, the Academic Help Hubs are managed by our academic advisors from one email address.

We want it to be quick and simple for students to get the support they need, when they need it; from academic advice to personal guidance. The support they offer will help to ensure that your time as a student goes as smoothly as possible. For students who might need some additional support this can be provided to help you complete your studies.